Zoom

The integration allows you to automatically retrieve call transcripts from Zoom.

If no transcript is available, Gravite can also generate one using built-in speech-to-text technology, so you can still analyze the conversation content without any manual work.

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Once transcripts are imported into Gravite, you can automatically analyze the content of each conversation to extract meaningful insights.

👉 For example, you can:

• Measure customer satisfaction by identifying emotional signals like frustration, hesitation, or enthusiasm.
• Improve your products and services by spotting recurring pain points, unmet needs, or valuable suggestions.
• Monitor agent quality by assessing key behaviors: Did the agent follow the script? Show empathy? Provide incomplete or incorrect information?

🎯 Concrete examples:

• In one call, Gravite might flag that the customer says “I don’t understand” multiple times → a sign of confusion or friction.
• In another, the agent never reformulates or checks understanding → an opportunity for coaching.
• Across many calls, you might detect that 25% of customers mention a bug or missing feature → valuable input for your product team.