AI data analysis
Spot the pain points impacting
your customers
83% of companies struggle with analyzing qualitative data
Information Overload
Companies receive a multitude of user feedback from various sources, making it difficult to identify pain points and emerging trends.
Delayed Data Processing
User feedback is often not processed quickly, leading to delays in decision-making and missed opportunities for improvement.
Difficulty extracting actionable insights
Raw data can be difficult to interpret, making strategic decision-making more challenging.
Subjective Interpretation
Qualitative analysis often relies on human interpretation, which can introduce biases and variations in conclusions.
Make User Feedback Analysis Easier and More Efficient
It helped us take a step back and analyse all the feedback we receive without all the bias we all naturally have. A true game changer!
Analyze customer sentiment instantly with our AI
Gravite’s AI analyzes customer sentiment by examining their feedback and comments. It quickly identifies expressed emotions, whether positive, negative, or neutral. This analysis helps you better understand your customers' experience.
Detect customer trends and pain points with AI
Gravite’s AI examines your customers' feedback to identify key trends and pain points. It highlights recurring patterns, providing you with strategic insights into their expectations. Act quickly to turn these insights into opportunities for improvement and optimize the customer experience.
Smart Alert System
Stay up-to-date with Gravite's smart alert system. Receive real-time notifications whenever a new anomaly appears or a critical topic shows a sudden increase.
This system allows you to act quickly and make informed decisions to improve your users' experience.
Our Explore module answers your questions
Which pain points are most commonly highlighted by users?
Do you think there are any repetitive feedbacks we should prioritize?
What additional resources or training would be needed to better address qualitative feedback?
Have you identified any innovation opportunities that could transform our operations?
Maximise your productivity with Gravite
Prioritize your actions
Organize your actions
Amplify your impact
Optimize your resources
Alerting
Explore
Gravite has become an essential internal tool for analyzing user feedback. We centralize all the data, providing precise and unbiased analysis with AI, allowing us to make decisions easily.
Book your personalized demo
See how Gravite transforms your quality management in real time.
Frequently asked questions
What is Gravite and how does it improve quality monitoring?
Gravite is an AI-powered real-time Quality Monitoring platform designed for customer service and call center teams.
Unlike traditional quality assurance tools based on manual sampling, Gravite analyzes 100% of customer interactions — calls, emails, chats, tickets — to provide continuous and objective Quality Monitoring.
With Gravite, organizations move from reactive audits to real-time performance monitoring at scale.How does Gravite’s AI quality monitoring work?
Gravite uses advanced AI to:
- Analyze every interaction automatically
- Evaluate performance based on predefined quality criteria
- Detect weaknesses, risks, and improvement opportunities
This ensures:
- Bias-free quality monitoring
- Consistent evaluation standards
- Real-time insights into agent and team performance
Gravite transforms quality monitoring into a strategic performance driver.Does Gravite analyze 100% of interactions?
Yes.
Traditional Quality Monitoring tools review only a small percentage of interactions. Gravite provides full interaction coverage, eliminating blind spots and sampling bias.
This allows:
- Accurate performance measurement
- Early detection of quality issues
- Reliable trend analysis
With Gravite, Quality Monitoring becomes comprehensive and data-driven.How is Gravite different from traditional Quality Monitoring tools?
Traditional Quality Monitoring:
- Relies on manual reviews
- Uses limited sampling
- Provides delayed feedback
Gravite:
- Uses AI-powered real-time quality monitoring
- Analyzes 100% of customer interactions
- Detects issues instantly
- Enables proactive management
Gravite replaces static audits with continuous quality intelligence.Can Gravite integrate with our existing tools?
Yes.
Gravite offers 30+ connectors and integrates seamlessly with:
- CRM systems
- Contact center platforms
- Ticketing systems
- Voice and chat solutions
This makes it easy to centralize all customer conversations into one AI-powered Quality Monitoring platform.Is Gravite compliant with GDPR and data security standards?
Yes.
Gravite ensures:
- Servers hosted in France
- Data encryption in transit and at rest
- GDPR compliance
- Pre-processing anonymization before AI analysis
Our Quality Monitoring platform is trusted by highly regulated industries such as banking and insurance.How does real-time alerting work in Gravite?
Gravite’s real-time Quality Monitoring includes proactive alerting.
The platform automatically detects:
- Quality deviations
- Compliance risks
- Spikes in customer frustration
- Performance drops
Managers receive targeted alerts only when action is required, turning Quality Monitoring into immediate operational impact.Can we customize quality criteria in Gravite?
Absolutely.
Gravite adapts to your Quality Monitoring framework.
You can define:
- Custom evaluation grids
- Compliance standards
- Performance metrics
- Coaching priorities
This ensures that Quality Monitoring aligns with your operational goals.What ROI can we expect from Gravite Quality Monitoring?
Organizations using Gravite typically see:
- Reduced manual QA workload
- Faster issue resolution
- Improved CSAT and NPS
- More effective coaching
- Better agent performance visibility
Gravite turns Quality Monitoring into measurable business value.Is Gravite a surveillance tool?
No.
Gravite is a performance improvement and Quality Monitoring platform, not a surveillance system.
Its purpose is to:
- Provide objective insights
- Identify strengths and weaknesses
- Support data-driven coaching
- Elevate overall service quality
Gravite empowers managers and agents with actionable intelligence.