Turning Conversations into Operational Insights with AI

Step into a new era of operational excellence. Deep dive into your clients' problematics, empower your team with strong customers insights
Join +50 companies already growing


Collect automatically customers conversations across your current tools stack

ex: call transcripts, support tickets, store reviews, slack messages, CSAT, NPS...


Focus your analysis on specific customer segments, data sources, time frame & more...

ex: Discover the pain points of your french customers that pay you more than 5000$/months


Visualize the topics that matter the most for your customers and prospects

ex: trends, topics, pain points, satisfaction, growth leverages and more...


An all-in-one tool that gathers all your customers conversations

While most companies develop customer knowledge solely on surveys, it is now possible to unleash Gravite's AI to reveal tangible insights on every conversations you have with your clients  from call transcripts, to support tickets.

Get insights on specific customer  segments X500 times faster

Segment your feedback

Easily categorize customer feedback based on various criteria such as sentiment, product features, or customer demographics, enabling targeted analysis and action.

Segment your user base

Divide your user base into distinct groups based on behavior, engagement level, or other relevant metrics, allowing for personalized communication and tailored strategies.

Import your dataset

Seamlessly bring in your existing data from various sources such as CRM systems or spreadsheets, ensuring all relevant information is accessible and integrated for comprehensive analysis.

Visualize your results to understand trends, satisfaction levels, and pain points from your users.


Follow real-time trends that impact your business the most. Discover what your users think about these trends and take action effortlessly.


AI provides sentiment analysis of your users. Discover the topics that generate the most frustration, love, etc., and improve your service.

Pain Points

The identification of your users' pain points empowers you to take actionable steps towards resolving issues and enhancing the quality of your service.

The security of your data is our number one focus.

We’ve helped grow hundreds of companies

Case studies from some of our amazing customers who are hiring faster.

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Frequently asked questions

Data security is paramount at We employ robust security measures including encryption and regular audits to ensure your information is always protected.

Yes, we offer a trial period for you to experience how can transform your operations. Please contact our sales team to get started.

We offer comprehensive support including onboarding, technical assistance, and strategic advice to ensure you make the most out of stands out due to its AI-driven approach, ease of integration, real-time insights, and the ability to quickly turn large volumes of qualitative data into strategic actions.

By providing actionable insights and identifying pain points, enables you to make strategic improvements in your product or service, which can lead to an increase in customer satisfaction and Net Promoter Scores (NPS). is versatile and can be tailored to the needs of various industries including tech, SaaS, e-commerce, healthcare, and finance, among others.

Our AI technology categorizes and prioritizes feedback based on your customized parameters such as urgency, frequency, and impact, helping you address the most critical issues first.

Yes, is equipped to analyze data in multiple languages, making it ideal for global teams and companies in diverse markets. offers seamless integration with a wide range of tools, including CRMs, support ticket systems, call transcripts, chat platforms, and more, all in under five minutes and without the need for technical expertise. is an AI-powered insights tool that helps product and operations teams in medium-sized enterprises to streamline the process of collecting and analyzing customer feedback, identify operational inefficiencies, and make data-driven decisions to improve customer satisfaction and team productivity.