Aircall

with Gravite

Retrieve quality transcripts within Gravite.io to understand what your clients and prospects desire.

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Overview

The integration between Gravite and Aircall enables seamless synchronization of call transcriptions directly into Gravite.io. This means that all call conversations recorded via Aircall are automatically transmitted to Gravite.io in real-time. With this feature, users can easily and quickly access high-quality transcriptions, enabling them to precisely understand the needs, concerns, and expectations of their customers and prospects. This capability for in-depth transcription analysis helps teams enhance customer satisfaction, identify emerging trends, and make data-driven decisions to optimize customer interactions.

How to use

Certainly! Here's a step-by-step guide on how to use the integration between Gravite and Aircall:

  • Connect Aircall to Gravite.io: Start by connecting your Aircall account to Gravite.io. This typically involves logging into both platforms and authorizing the integration.
  • Enable Call Transcription Sync: Once connected, enable the feature that allows call transcriptions from Aircall to sync automatically with Gravite.io. This ensures that all recorded call conversations are captured in real-time.
  • Access Transcriptions: Navigate to the Transcriptions section within Gravite.io. Here, you'll find a list of all synced call transcriptions. Each transcription includes details such as caller information, timestamp, and the content of the conversation.
  • Analyze Transcriptions: Utilize Gravite.io's analysis tools to delve into the transcriptions. You can search for keywords, analyze sentiment, and identify recurring themes or issues discussed during the calls.
  • Extract Insights: Extract actionable insights from the transcriptions to understand customer pain points, preferences, and trends. Use these insights to improve customer service strategies, refine product offerings, or enhance overall customer experience.
  • Integrate with Other Data: Optionally, integrate transcriptions with other data sources within Gravite.io, such as CRM data or support ticket information, for a comprehensive view of customer interactions and feedback.
  • Monitor and Iterate: Continuously monitor and iterate based on the insights gained from call transcriptions. Adjust strategies, policies, or product features as needed to better align with customer expectations and business goals.

By following these steps, teams can leverage the integration between Gravite and Aircall to streamline the analysis of call transcriptions and enhance customer engagement strategies effectively.

How to setup

Navigate to Integrations:

  • Go to your Gravite dashboard.
  • Select the "Integrations" tab from the sidebar on the left.

Select Aircall Integration:

  • In the Integrations section, click on the Aircall integration.

Configure Numbers in Aircall:

  • Open your Aircall dashboard.
  • Select the phone numbers for which you want to enable call transcripts.

Enable Call Recordings in Aircall:

  • In Aircall settings, activate automatic or manual call recordings for each of the selected numbers.

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