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From your workspace settings (logo in the top left), invite team members by entering their email addresses. Each invited member gets access to the workspace and can be added to the dashboards of their choice.
Teams let you organize your members and target your analyses. Once your teams are created, you can select them directly when configuring your AI modules — to evaluate the quality of a specific team, or filter your data by group.
For Gravite to analyze your conversations, your data sources need to be connected. Gravite integrates with the most common tools: Aircall, Zendesk, Intercom, and others.
Integration setup is done from your workspace settings. For details on each integration, refer to the Integrations chapter.
Without connected data, the AI modules have nothing to analyze. Connecting your integrations is a prerequisite.
Before running your first analyses, a few configuration steps help you lay the foundations of your Gravite workspace.
See how Gravite transforms your quality management in real time.
