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Alerts let you automatically notify people as soon as a conversation matches the conditions defined in the flow — without needing to check the dashboard manually.
Add the email addresses of the people to notify. Multiple recipients can be added.
Write the email subject and body in Markdown.
Type {{ to access autocomplete and insert values from upstream blocks:
Example body:
Alert: conversation detected with a low satisfaction score.
Customer score: {{satisfaction_criterion}}
Overall score: {{quality_monitoring}}
The Alert block is placed at the end of the flow, after Criteria, Conditions, and Quality Monitoring. A flow can contain multiple Alerts to notify different people in different contexts.
The Alert block sends an email notification when it is reached in the flow.
See how Gravite transforms your quality management in real time.
