This is where the article content will be displayed. The rich text field from the CMS collection will be bound here to show the full article body with formatted text, images, and other rich content.
The Test button is accessible in the top right corner of the interface. Clicking it opens a panel on the right side of the screen.
You can fill in the test feedback data: the conversation content (transcript, email, ticket…), as well as the source, agent, tags, and custom properties. These fields let you simulate realistic conditions to test the logic of your Conditions and filters.
Results appear in the right panel, step by step, following the order of your flow:
This step-by-step reading lets you quickly identify if a prompt is too vague, if a Condition is poorly calibrated, or if the overall logic produces the expected results.
It's recommended to test your flow on several examples before activating it — including cases representative of what you want to detect, and cases that should not trigger your logic. A well-tested flow is one that produces reliable results from the start.
Before activating a flow, Grid Studio lets you test it on a sample conversation to verify that your logic works as intended.
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