This is where the article content will be displayed. The rich text field from the CMS collection will be bound here to show the full article body with formatted text, images, and other rich content.
An active flow automatically analyzes all incoming elements that match the filters defined in your Trigger. You don't need to trigger anything manually — as soon as a matching conversation arrives in Gravite, it is processed by the flow.
Results are displayed in a dedicated dashboard, structured similarly to the Quality Monitoring module. You'll find scores by Criterion, trends over time, and per-conversation details.
You can modify an active flow at any time — adjust a prompt, reconfigure the Trigger, add or remove a Criterion. Changes apply to new analyses. If you want past data to reflect the updated versions of your criteria, you can run a retrospective over the period of your choice.
If you want to create a flow similar to an existing one — for example to cover a different team or adapt the logic to another context — you can duplicate it from the Grid Studio page using the "Duplicate flow" button. This creates an independent copy that you can modify without affecting the original.
Once your flow is built and tested, it's ready to be activated. Activation is done from the Grid Studio interface, via the save and activate button.
See how Gravite transforms your quality management in real time.
