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The Trigger is the entry point of every flow. It is mandatory and unique — each flow can only contain one Trigger.
It defines the scope of the analysis: which agents or teams are covered, and which data elements feed into the flow. From the Trigger, you can select specific agents or teams, and apply filters on your data (channel, period, language, conversation type…).
Criteria are the evaluation blocks of the flow. Each Criterion asks the AI a question about the content of a conversation and generates a score.
They work the same way as in the Quality Monitoring module: you define a title, an instruction prompt for the AI, and a scoring system (Yes/No, numeric scale, or performance level). You can add as many as needed in your flow.
Conditions filter the flow of analysis along the way. They evaluate the result of an upstream Criterion and decide whether the element continues through the flow or stops.
A Condition currently has a single output branch: if the condition is met, the element passes through; if not, it is stopped.
New components are in development: an Alerting system to trigger automatic notifications, and a Taxonomy Builder integrated directly into flows for on-the-fly thematic analysis.
A Grid Studio flow is built from three types of components: the Trigger, Criteria, and Conditions. Each component plays a specific role in the analysis logic.
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